Watch Mercy Season 1 Episode 13. The arrival of Dr. Joe Briggs, the arrogant new head of ICU with whom Veronica promptly locks horns. Meanwhile, Veronica and Dr. Sands must set aside their own icy relationship as they try to save a boy found nearly frozen in the woods. Following the death of one of her patients, Chloe helps the grieving widower take the difficult step of leaving the hospital and Sonia continues her turn as private nurse to an upper-crust family.